Maxdesk - Free help desk and ticketing
Maxdesk is an AI-powered help desk and ticketing software designed to give growing support teams a complete support suite without per-seat billing constraints. Instead of charging businesses for every agent they add, the platform removes agent limits entirely, allowing organizations to scale their support staff without facing cost penalties. It brings ticketing, email management, service-level agreement tracking, no-code workflows, a knowledge base, and live analytics into a single centralized interface.
Key Features
- Unified Ticket Detail: Combines conversation histories, sidebars, internal notes, and file attachments into a single three-column layout with keyboard shortcut support.
- Email-to-Ticket Conversion: Routes incoming messages sent to a dedicated workspace support address directly into automated, threaded tickets.
- SLA Tracking: Establishes priority-based first response and resolution targets while factoring in business hours and triggering immediate breach alerts.
- No-Code Automations: Configures point-and-click triggers, conditions, and actions to route, tag, or escalate tickets automatically with a live match preview.
- Team Command Center: Displays real-time metrics including open queue sizes, unassigned counts, CSAT scores, and agent leaderboards on a live dashboard.
- Role Permissions: Provides customizable user permissions, routing groups, and ticket scopes so team members access only designated information.
The platform caters to startups, growing companies, and internal IT departments migrating away from shared email inboxes or expensive per-seat software models. It operates on a hosted infrastructure model with a permanent free tier featuring unlimited agents and tickets, supported by optional Pro and Elite plans that add advanced branding, extended data retention, and integrated AI assistant capabilities.
