Murphi - Secure customer communication for BFSI
Murphi is an enterprise secure customer communication platform built specifically for the banking, financial services, and insurance (BFSI) sectors. It bridges the gap between customer convenience and regulatory compliance by enabling employees to message customers on WhatsApp while maintaining strict corporate data ownership, audit trails, and security controls. Designed for regulated organizations that face risks when staff use personal messaging apps for work, the platform ensures conversation histories, documents, and transactional records remain centrally managed rather than locked on individual mobile devices.
Key Features
- Employee-Customer Messaging: Enables staff to send and receive messages and documents directly with customers who use WhatsApp from a dedicated workspace.
- Complete Audit Trail: Automatically logs every message, file exchange, and transaction for compliance review and regulatory auditing.
- Company Data Ownership: Retains all conversation history centrally on cloud or on-prem infrastructure to prevent data loss during personnel changes.
- Instant Access Revocation: Allows administrators to instantly revoke workspace access and automatically wipe local device data when an employee exits.
- Help Desk Groups: Aggregates sales and support requests into shared team inboxes so agents can respond to WhatsApp queries from a single interface.
- Embedded AI Automation: Integrates AI features directly into the compliance boundary for intelligent routing, thread summarization, and automated query triage.
The platform fits directly between enterprise systems like core banking, CRM, and loan tools, and customer channels like WhatsApp. It caters to compliance teams, risk managers, and customer-facing units across banks, non-banking financial companies, insurance providers, wealth management firms, and lending fintechs. Security features include SOC 2 Type II compliance, ISO 27001 certification, end-to-end encryption, and local data residency options.
