niia - AI WhatsApp receptionist for salons
niia is an autonomous AI receptionist and booking assistant designed specifically for salons, operating 24/7 directly inside WhatsApp. It handles client inquiries, schedules appointments, manages rescheduling, and answers custom pricing or service questions without requiring clients to download an external app or create an account. By integrating directly into messaging workflows, the platform captures late-night demand and keeps appointment calendars full around the clock.
Key Features
- 24/7 WhatsApp AI: Answers incoming messages, books appointments, and processes scheduling changes instantly even while the business is closed.
- Multi-Language Support: Detects and responds automatically in over 60 languages and regional dialects, including English, Arabic, Hindi, and Tagalog.
- Service-Aware Engine: Accesses custom service menus, pricing sheets, staff rosters, and real-time availability to provide exact, context-driven answers.
- Smart Reminders: Sends automated two-way WhatsApp appointment reminders that allow clients to confirm or shift their slots with a single reply.
- Automated Waitlist: Fills sudden cancellation slots instantly by notifying the next person in line on WhatsApp when a spot opens up.
- Unified Dashboard: Centralizes all customer conversations, bookings, and analytics into a single interface with options for human staff takeover.
Built for salon owners and service teams looking to eliminate missed messages and reduce booking friction. The software synchronizes bi-directionally with Google Calendar and connects to WhatsApp Business numbers via API. Available on flat monthly plans including Starter and Growth tiers with a 14-day free trial.
